Delete my account
This page explains how to request the deletion of your Stampliz merchant account and its associated data. Stampliz is an application published by Altu Studio (Max Brachais).
Last updated: 17 August 2026
From the app
Open the Stampliz app, then Settings, then “Delete my account”. You confirm the request without leaving the app.
From this page
If you no longer have the app installed, send us the request by email. You must write from the email address of the account to be deleted: that is how we verify the request really comes from you.
Request deletion by emailWhat is deleted
Deletion is permanent and covers:
- Your account: email, password, shop name, address.
- Your loyalty cards and all their content — name, colour, logo, banner, reward.
- Your shop's customer data: name, phone, email, stamps, rewards.
- Your staff accesses, and the history of the actions attributed to them.
- Cards already installed in your customers' wallets stop being updated and are revoked.
What is retained, and why
Two things outlive the deletion, and we have no choice about the first:
- Invoices and accounting records, for 10 years — article L123-22 of the French Commercial Code. They contain billing information only, none of your customers' data.
- Technical logs already written, purged automatically by our hosting providers after a few days.
How long it takes
Your request is recorded as soon as we receive it, and we acknowledge it by email. Permanent erasure happens within 30 days, and we confirm it once it is done.
And your shop's customers
Your customers' cards live inside your account: they disappear with it, and their stamps with them. If your customers have rewards in progress, tell them before you send your request — we have no way of contacting them on your behalf.